If you are a resident of the European Union, consult the applicable privacy notice by clicking here.
Comprehensive Privacy Notice
Last Update: August 29, 2018
In compliance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (Federal Law for the Protection of Personal Data in Possession of Private Parties), we provide this privacy notice, and inform the following:
1.-Responsible for protecting personal data
PLM Premier, S.A.P.I. de C.V. (hereinafter “Club Premier”), with domicile to hear and receive notices located at Avenida Paseo de la Reforma No. 250, Colonia Juárez, Delegación Cuauhtémoc, C.P. 06600, Ciudad de México, CDMX, is responsible for the treatment and protection of your personal data, and/or that of your children or ward which may collected according to each case (hereinafter “personal data”).
2.- Information about our privacy officer and how get in touch with him.
Our privacy officer is the person within Club Premier who, in compliance with Section 30 of the Federal Law for the Protection of Personal Data in Possession of Private Parties, has been formally appointed to:
For all matters related to the treatment and protection of personal data, you can contact our privacy officer by sending an email to the following e-mail address: [email protected]
3.- Personal Data we gather.
In order to achieve the purposes provided in item 4 (four) of the privacy notice herein, we collect the following categories of personal data: (i) Identification; (ii) contact information; (iii) financial data; (iv) consumption behavior; and (v) sensitive data. Regarding the latter category, we inform you the following:
3.1.- Sensitive Personal Data.
We do not collect sensitive personal data through direct or indirect means, but only when you deliver them to us personally, in order for us to provide adequate care in relation to the air transport service. Sensitive personal data we can collect include:
To do so, your express written consent will be needed in advance by signing this privacy notice, which is delivered personally to the ticket offices or counters. This sensitive personal data will be treated under strict security and confidentiality measures, making reasonable efforts so that the treatment period thereof is kept to a minimum.
3.2.- Personal Data of minors and people subject to interdiction
We inform you that it is in our special interest to protect the personal data of minors and that of people subject to interdiction. Personal data must, with no exceptions, have prior authorization or be granted by a parent or guardian, and will be treated under strict security and confidentiality measures.
3.3.- Personal Data of Third Parties
For third parties’ personal data you provide us, you must previously have the consent of the owner of said data and inform them of the site where they can learn about this comprehensive privacy notice.
4.- Purposes of the treatment of the collected personal data.
Personal data is collected for the following primary and secondary purposes:
Regarding sensitive personal data, it will be used to provide you the services of: Travel assistance and support; priority for climbing and descending of the aircraft; wheelchairs in their different modalities; personal oxygen bottles or tanks or provided by Aeromexico; use of respiratory aid; driving to and ascending to the aircraft, taking you to your seat, disembarking and driving to the luggage delivery area and addressing specific requirements. On the other hand, sensitive personal data may be used to process requests for refund and requests from competent authorities.
4.1.- Denial of the treatment of personal data for secondary purposes.
In case you do not want the personal data to be processed for the aforementioned secondary purposes, or any of them, you can deny us your consent from this moment by sending your request to our privacy officer, who will indicate the procedure to follow for exercising your right. Your denial in this regard may not be grounds for denying the services and products you request or contract with us.
5.- Transference of personal data.
For the fulfillment of the primary purposes provided in item 4 (four) of this privacy notice, personal data may be transferred to the following natural or legal persons, without their consent being legally required under Section 37 of the Federal Law for the Protection of Personal Data in Possession of Private Parties:
Likewise, the personal identification and contact data may be transferred to the following legal entities, in which cases we do require your consent:
If you do not express your refusal to make these transfers, or any of them, we will understand that you have given us your consent. Your denial can be expressed from this moment by sending an email to our privacy officer, who will indicate the procedure to be followed to exercise your right.
6.- ARCO Rights.
Under the terms of the applicable regulations, you have the right to know what personal data we have about you, what we use them for and the conditions of use we give them (Access). Also, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as opposing the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the relevant request through an email addressed to our privacy officer, who will inform you about the procedure and requirements for the exercise of those rights, response times, the form in which we will make effective your right, and will attend any doubt, complaint or comment that you have about it.
7.- Mechanisms and procedures to revoke your consent.
In the terms of the applicable regulations, you can revoke the consent that you have given us, where applicable. However, it is important that you keep in mind that your request will not be applicable in all cases or we will be able to conclude the use immediately, since it is possible that due to some legal obligation we need to continue treating your personal data.
To revoke your consent, you must submit your request through an email addressed to our privacy officer, who will inform you about the procedure and requirements for the exercise of this right, response times, how we will enforce your right, and will answer any questions, complaints or comments you have about it.
8.- Options the holder has to limit the use or dissemination of Personal Data.
In addition to the procedure and exercise of the rights stated in items 6 (six) and 7 (seven) of this privacy notice, you may limit the use or disclosure of personal data in the following ways:
9.- Use of cookies and web beacons.
We inform you that we have electronic technologies (cookies, tags, web beacons nd similar elements to perform web analytics), which allow us to collect data from your activity electronically and simultaneously while you contact us through our website: www.clubpremier.com, as well as in our mobile app.
The data we collect is the following:
The data collected is not necessary to comply with the primary obligations indicated in this privacy notice; however, they are of the utmost importance and usefulness to fulfill the following purposes:
The data collected will be for the exclusive use of Club Premier, therefore, said data will not be subject to national or international transfers.
At any time, you can disable the use of these technologies. You can consult this process in:
From Internet Explorer (in Windows)
http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies
Firefox
https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
Google Chrome
http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
Opera
http://help.opera.com/Windows/11.50/es-ES/cookies.html
Safari in Mac
http://www.apple.com/legal/privacy/es/cookies/
10.- Modifications to this privacy notice.
We reserve the right to make modifications or updates to this privacy notice at any time, based on new legislation, internal policies or new requirements for the provision or offering of our services or products. The updated version will be available to the public through the following means:
The process in relation to the notification via Internet, is the following: (i) Visit our website www.clubpremier.com. In case of modifications or updates to this privacy notice, there will be a notification to let you know; (ii) access the privacy notice link; (iii) there, you will find the current version with the last update.
11.- Unduly treatment of personal data.
If you consider that your right to the protection of personal data has been damaged by any act or omission on our part, or presume any violation of the provisions of the Federal Law for the Protection of Personal Data in Possession of Private Parties, its Regulations and other applicable ordinances, you may file your disagreement or complaint with Instituto Nacional de Transparencia Acceso a la Información y Protección de Datos Personales (INAI) (National Institute of Transparency, Access to Information and Protection of Personal Data). For further information, we suggest you visit their official website www.inai.org.mx.
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