Aeromexico Award Tickets

You declare to recognize and accept the present “Terms and Conditions of Aeromexico's Award Ticket”.

Use

Classic Flight Award Tickets (no fare tickets) are subject to availability and are capacity-controlled, depending on the demand of each flight and varies according to schedule, route, and date of each flight, among others. The price required in Premier Points depends on the route and season:

• High season:

• • Holy Week: Starts the Monday before Holy Week and ends the Sunday following it
  • Summer Season: From June 1 to August 18
  • Christmas period: December 8 to January 16

• Low season: Rest of the year

To earn a Classic Award Ticket, Club Premier Members must use and/or redeem a determined amount of Premier Points to exchange for a Classic Award Ticket. The Classic Award Tickets will always have a rate different from 0 (zero) Premier Points. You declare to recognize and accept the fact that the Classic Award Tickets cannot be free of cost under any circumstance. The Award in Premier Points will be guaranteed starting at the time when the Award Ticket is issued.

Please consult the valid chart of use to view more details. All conditions detailed in this policy will apply to changes and cancelations.

The seat assignment on Aeromexico´s flights will be subject to a fee, from the time of purchase up to 24 hours prior to boarding international flights and 48 hours prior to national flights. Such fee will apply to the following routes, regions and countries:

*Leaving from Guadalajara towards Chicago, San Francisco, Los Angeles, Fresno, Sacramento and Ontario.

The fee applies per travel segment and it may vary. Does not apply to SkyTeam´s Elite Plus Members nor to Club Premier´s Platinum and Titanium Members. For more information, please visit Aeromexico´s website:

https://aeromexico.com/en-us/travel-information/seats-and-cabins

The passenger may request the reimbursement of his Classic Award Ticket, without any charge for its cancelation, in case he decides not to take the trip, as long as he communicates his decision within a 24-hour time lapse, starting on the moment of purchase of such ticket. This reimbursement applies only in domestic flights and not in international flights. For international flights cancellation policies will apply according to the fare class purchased. The fee service or ticket issuance will not be refundable because it is not part of the flight fee.

If you, as holder of the Club Premier Membership personally pick up the tickets at any ticket office and/or Club Premier store, you must:

• For changes or cancellations of Flight Award Tickets:

Call the Club Premier Call Center

If you are a Classic Club Premier Member, applicable changes' charges will apply

1. Show your Club Premier Member Card.
2. Show a valid photo ID and deliver a copy of it.

III. Provide the confirmation code of the reservation, as well as the Club Premier Account Number and PIN.

1. Pay applicable taxes and service charges.

If a third party goes on your behalf, he/she shall:

1. Provide a copy of the Card of the Club Premier Account whose Premier Points were used to acquire Flight Award Ticket(s).
2. Provide a copy of a valid photo ID of the Club Premier Account holder.

III. Show a valid photo ID certifying authorization and provide a copy of it.

1. Provide confirmation codes of the reservation.

Travel agencies are not authorized to book or issue Flight Award Tickets, however they can help you with the process. Reservations and ticketing of Flight Award Tickets may only be made by Club Premier agents.

• When requesting Flight Award Tickets by phone, ticket office, or Club Premier stores, it is important to consider that reservations for Aeromexico flights must be made at least 24 hours before the departure of the flight; reservations for SkyTeam and partner airlines, must be made at least 7 business days before departure’s date.
• It is very important to consider the deadline to pay the charges applicable to your Flight Award Tickets, because if they are not paid on the deadline, the reservation is automatically canceled.
• The redemption of Premier Points does not include payment of taxes or service fees applicable to Flight Award Tickets ticketing.

The amount of “cash” depends on the family fare you purchase.

You can only use Cash + Points if you are a Club Premier Member, when you book your flight through clubpremier.com

Validity Period

The validity period of the present Terms and Conditions is undefined.

Restrictions

A stop may be made per each roundtrip Classic Award Ticket, under the following conditions:

• A stop is defined as a stop of longer than 24 hours between domestic and/or international flights.
• The city of the final destination is not considered a stop.
• A stop is permitted as long as there are no more than 2 connections between the place of departure and the final destination, including any connection made from the stop.
• The city of such stop must be located within a valid route.
• The ticket has a validity of 1 year after being issued. In case of changes and modifications the date is not changed.

Charges per service and cancelations

The following fees and all those that appear in US dollars will be calculated in the national currency, by applying the prevalent exchange rate for the date when the reservation is paid.

Charge per service (or Issue Charge).

The Issue Charges for a Classic Award Ticket and Always Flight Award Ticket will be the equivalent in national currency to $290.00* MXN (two hundred and ninety Mexican Pesos) for reservation made through the website (clubpremier.com) and $580.00* MXN (five hundred and eighty Mexican Pesos) for reservations made through any other channel.

*This charge applies to reservation made starting on January 3, 2018

Fees for changes on the Classic Award Ticket

Titanium Club Premier Members are exempt of the payment for changes, as long as the change is made with more than 21 days prior to the travel date.

The fee for the change of flight for a Classic Award Ticket will be the equivalent in the national currency of $1,070.00* MXN (one thousand and seventy Mexican Pesos) for trips taken within the national territory and of $1,930.00* MXN (one thousand nine hundred and thirty Mexican Pesos) for trips taken to and from abroad. The payment of this fee will allow the client to exclusively change the date of departure, the return date or both, in other words, it is possible to make flight changes as long as the origin and final destination of the new itinerary are the same as the original itinerary and during the same season.

In the event that the date represents a change of season, it is necessary to make the reinstallation of points from the original reservation, applying the policy of the cancelation fee and creating a new reservation. If both movements are made during the same call to our call center or during the same visit to the stores, no charge will be made for the service for the new redemption.

The fee will be charged per each passenger that requires a change in the dates of flight even within the same reservation.

The Award Tickets issued with a promotion do not allow any changes.

*This charge applies for cancellations made on reservations made as of January 3, 2018

Changes in Classic Award Tickets are allowed when made through an American Express® 2x1 voucher (coupon) as long as such voucher (coupon) is still valid according to its terms and conditions. In case it is not still valid, only the Premier Points may be reinstalled, not the charges nor the taxes.

Fees for charges on the Always Flight Award Ticket

For changes and cancelation of the Always Flight Award Ticket, the rules of the group rates that have been purchased will apply according to what is established by the company operating the flight.

For more information, please consult the terms and conditions of the group rates with Aeromexico at:

https://aeromexico.com/en-us/travel-information/fare-types-and-tickets

Fees for cancelations on the Classic Award Ticket

The fee for a flight cancelation will be equivalent in national currency of $1,930.00* MXN (one thousand nine hundred and thirty Mexican Pesos) for trips within the national territory and of $2,900* MXN (two thousand nine hundred Mexican Pesos) for trips taken to and from abroad.

The change of destination, route, area or passenger name implies the respective reimbursement of Premier Points and the possible issuance of a new reservation. In the event that the cancelation of a ticket is applied and the issuance of another ticket is made during the same call to our call center or during the same visit to the stores, a charge for this service will not be applied.

*This charge applies for cancellations made on reservations made as of January 3, 2018

Fees for cancelations on the Always Flight Award Tickets

For changes and cancelation of the Always Flight Award Ticket, the rules of the group rates that have been purchased will apply according to what is established by the company operating the flight. The fee for a flight cancelation will be equivalent in national currency of $1,930.00* MXN (one thousand nine hundred and thirty Mexican Pesos) for trips within the national territory and of $2,900* MXN (two thousand nine hundred Mexican Pesos) for trips taken to and from abroad.

For more information, please consult the terms and conditions of the group rates with Aeromexico at:

https://aeromexico.com/en-us/travel-information/fare-types-and-tickets

Tax included