Club Premier Award Tickets and Tickets paid with money.
Terms and Conditions
By purchasing any Club Premier Award Ticket, you declare that you acknowledge and accept these "Club Premier Award Ticket Terms and Conditions".
Club Premier Award Tickets. These are airline tickets that Club Premier Members can acquire by redeeming Premier Points, and include Award Tickets and Dynamic-Fare Award Tickets.
Award Ticket: These are airline tickets with no fare cost, which are subject to availability and have controlled availability, which depends on the demand for each flight that varies according to the time, route and date of each flight (among others). These can be operated by Aeromexico and any airline of the SkyTeam/OAL alliance. This applies to one-way, round and multi-destination flights. For the redemption of this type of Award Ticket, the amount of Premier Points required per single trip is fixed and is given by the following table, effective as of September 14, 2022:
ECONOMY CLASS | PREMIER CLASS | |||
---|---|---|---|---|
Destinations | Low Season | High Season | Low Season | High Season |
Mexico | 10,000 | 14,000 | 23,000 | 28,000 |
North America 1: EUA (Except New York, Seattle and Chicago) |
18,000 | 22,000 | 36,000 | 43,000 |
North America 2 Canada + New York, Seattle and Chicago |
30,000 | 38,000 | 52,000 | 72,000 |
Central America and Caribbean | 30,000 | 39,000 | 70,000 | 91,000 |
North of South America | 30,000 | 39,000 | 70,000 | 91,000 |
South of South America | 50,000 | 66,000 | 100,000 | 130,000 |
North East of Asia | 80,000 | 230,000 | 230,000 | 326,000 |
South East of Asia | 80,000 | 230,000 | 230,000 | 326,000 |
Europe | 75,000 | 90,000 | 150,000 | 180,000 |
How to acquire a Club Premier Award Ticket
In order to acquire a Club Premier Award Ticket, whether it is an Award Ticket or an Award Ticket with Dynamic Rate, Club Premier Members must redeem (use and/or exchange) a certain number of Premier Points in exchange for the Club Premier Award Ticket and pay the corresponding taxes and service charge, both of which must always be paid with money and not with Premier Points.
Club Premier Award Tickets will always have a rate other than 0 (zero) Premier Points. You acknowledge and agree that Award Tickets may not be free under any circumstances.
Cash+Points
If they do not have enough Premier Points, Club Premier Members may acquire their Club Premier Award Ticket by paying partly with Premier Points and paying the difference with money, using their valid credit or debit card.
Both types of Club Premier Award Ticket can be paid with Premier Points or Cash+Points (Money plus Premier Points); the price of these will depend on the route and season (high or low):
The combined scheme of Premier Points and money is as follows:
The amounts to be paid in cash will vary according to the price of the type of Club Premier Award Ticket selected.
The minimum amount to be paid with Premier Points will be 35% (thirty-five percent) of the total value in Premier Points of the selected Club Premier Award Ticket.
This Cash+Points alternative will be available to all Club Premier Members when booking their flight through https://vuelaconpuntos.clubpremier.com/
Service Charges for Club Premier Award Tickets
The charges for issuing "Award Tickets" and "Award Tickets with Dynamic Rate" are equivalent to $320.00 (three hundred and twenty pesos 00/100 Mexican Currency) for bookings made through the website https://vuelaconpuntos.clubpremier.com/ and $640.00 (six hundred and forty pesos 00/100 Mexican Currency) for bookings made through any other channel. These charges cannot be paid with Premier Points and must be paid in a single payment.
Even when paying with the Cash+Points system, the Club Premier Member must cover the corresponding service charges and taxes.
Ways to book and/or acquire Club Premier Award Tickets
Club Premier Award Tickets can be booked and/or acquired at:
When requesting Club Premier Award Tickets by phone or at the ticket office, it is important that you consider that these Club Premier Award Tickets are subject to availability. For bookings on Aeromexico flights, you must call at least 24 (twenty-four) hours before the date of flight departure; for bookings on flights operated by SkyTeam airlines and affiliated airlines, you must call at least 7 (seven) business days before the flight departure date. The times indicated in this paragraph are recommendations, subject to availability.
Redemption of Club Premier Award Tickets via the Web:
**By redeeming the Club Premier Award Ticket, you accept the terms and conditions of said ticket, as well as of the corresponding fare family or class.
Physical receipt of Club Premier Award Tickets at the Aeromexico Ticket Office
If the holder, that is, the Club Premier Member who made the redemption, goes in person to pick up their Club Premier Award Tickets at any ticket office, they must:
If a third party goes on your behalf, they must:
Seat assignment for Club Premier Award Tickets
The assignment of seats on flights with Aeromexico using an Award Ticket will be subject to a charge, from the moment of purchase until 24 (twenty-four) hours before boarding for international flights and 48 (forty-eight) hours for domestic flights.
The assignment of seats on flights with Aeromexico using a Dynamic-Fare Award Ticket is subject to the rules of the corresponding fare family, which you can check on the Aeromexico website https://aeromexico.com/es-mx/informacion-de-vuelos/familias-tarifarias/
The assignment of seats on flights using any type of Award Ticket with Sky Team airlines or other participating airlines applies per travel segment and may vary.
The charge for seat assignment applies per travel segment and may vary.
This does not apply to Elite Plus Members of SkyTeam, Platinum or Titanium Members of Club Premier.
The charge for seat assignment may be paid with Premier Points or charged to a credit or debit card. The Cash + Points payment option does not apply for this charge.
Baggage included with Club Premier Award Tickets
Baggage included with Award Tickets
An Award Ticket includes baggage according to the class purchased and the destination area:
Destination area | Baggage included with Coach Class Award Tickets | Baggage included with Premier Class Award Tickets |
---|---|---|
Mexico (domestic) | 1 item weighing 25 kg max. | 2 items weighing 32 kg max. each |
United States of America | Zero | 2 items weighing 32 kg max. each |
Canada | Zero | 2 items weighing 32 kg max. each |
Central America | 1 item weighing 25 kg max. | 2 items weighing 32 kg max. each |
Caribbean | 1 item weighing 25 kg max. | 2 items weighing 32 kg max. each |
South America | 1 item weighing 25 kg max. | 2 items weighing 32 kg max. each |
Europe | 1 item weighing 25 kg max. | 2 items weighing 32 kg max. each |
Asia | 2 item weighing 25 kg max. | 3 items weighing 32 kg max. each |
For national Award Tickets (travel within the national territory) includes carry-on baggage and a personal item that together weigh 15kg, and for international Award Tickets (with route to and/or from territory outside of the Mexican Republic) a maximum of 10kg.
Baggage included with Dynamic-Fare Award Tickets
Dynamic-Fare Award Tickets may include checked baggage, in accordance with the rules of the airline operating the flight, the fare family purchased and the destination area. The Member can find out which fare family they purchased by checking the restrictions section when searching for their flight at https://vuelaconpuntos.clubpremier.com/
Purchase of additional baggage for Club Premier Award Tickets
To purchase additional baggage with Premier Points for your Club Premier Award Tickets flying with Aeromexico, go to https://www.clubpremier.com/mx/utiliza/productos-de-vuelo/
To purchase additional baggage with Premier Points for your Dynamic-Fare Award Tickets flying with SkyTeam airlines and other airlines, please check the terms and conditions of the corresponding airline.
Changes in Club Premier Award Tickets
Change Fees for Award Tickets
For international Award Tickets (with route to and / or from territory outside the Mexican Republic), Club Premier Members may make 1 (one) change of flight date of their Award Ticket (change in date of the outbound flight, return flight or both, keeping the same class, route, season, passengers and cabin) at no cost, provided that it is the first date change made on your Award Ticket. This first no-cost change means that the Premier Club Member will not be charged the change fee mentioned below and in this way Members may make the first change of date of their Award Tickets, only by paying the issuance fee in effect on the date of issuance of the new tickets, as well as the difference in Premier Points and the amount of taxes in force on the day the change is made, if applicable. For National Award Tickets (travel within the national territory) issued on or after October 20, 2022, Club Premier Members must pay the first flight date change fee of $700.00 (seven hundred Mexican pesos 00/100 M.N.) in order to make their first change on the date of their flight.
If the Bank Card is different from the one used to make the purchase, the Member must submit proof of cancellation and provide a similar account.
All Club Premier Members may make 1 (one) flight date change of their Award Ticket (change in date of the outbound flight, return flight or both, retaining the same class, route, season, passengers and cabin) at no cost, provided that it is the first flight date change made on their Award Ticket. This first change at no cost refers to the fact that the Club Premier Member will not be charged the flight date change fee mentioned below and in this way members will be able to make the first flight date change of their Award Tickets, only by paying the issuance fee in force on the date of issuance of the new tickets, as well as the difference in Premier Points and the amount of taxes in effect on the day the change is made, if applicable.
In the event that the Club Premier Member requires a second flight date change (or more) of his Award Ticket, he must pay the flight date change fee that will be $ 1,070.00 (one thousand seventy Mexican pesos 00/100 M.N.) for trips within the national territory and $ 1,930.00 (one thousand nine hundred and thirty Mexican pesos 00/100 M.N.) for trips to and from abroad. The payment of this fee allows the Member to exclusively change the date of the outbound flight, the return flight or both, that is, it is possible to make changes to the flight dates provided that the origin and destination of the new itinerary are the same as the original itinerary, within the same season and for the same passenger.
Club Premier Titanium Members are exempt from the change fee, provided said change is made more than 21 (twenty-one) days prior to the travel date.
In case of flight date changes for Award Tickets purchased during a promotion, the following rules shall apply:
A flight date change is allowed for Award Tickets acquired with the American Express® 2x1 (two for one) voucher (coupon), in accordance with its terms and conditions and only during the same season for which the voucher was applied.
The flight date change fee will be charged for each passenger within the booking for those who change flight dates.
For flight date changes of Award Tickets issued before September 14, 2022, with date change to fly on or after September 14, 2022, the following applies:
Changes in Dynamic-Fare Award Tickets.
For changes in Dynamic-Fare Award Tickets, the rules of the fare family in which said ticket was purchased shall apply. These rules will be those established by the airline operating the flight.
For more information, check the terms and conditions of fare families with Aeromexico at: https://www.aeromexico.com/es-mx/informacion-de-vuelos/familias-tarifarias
For more information, check the terms and conditions of fare families with Delta at:
https://es.delta.com/en_US/traveling-with-us/onboard-experience/
For more information, check the terms and conditions of fare families with KLM at:
https://www.klm.com/travel/mx_es/plan_and_book/ticket_information/ticket_options/index.htm
For more information, check the terms and conditions of fare families with Air France at:
https://www.airfrance.com.mx/MX/es/local/transverse/footer/edito_cgv.htm
Cancellation of Club Premier Award Tickets
For Award Tickets purchased on or after September 17, 2020, if the Club Premier Member requests Club Premier to cancel their Award Ticket after a period of 24 (twenty-four) hours from the redemption of the Award Ticket, they will be charged the following cancellation fees:
Cancellation Fees for Award Tickets: The cancellation fee for Award Tickets will be $1,930.00 (one thousand nine hundred and thirty pesos 00/100 Mexican Currency) for domestic flights and $2,900.00 (two thousand nine hundred pesos 00/100 Mexican Currency) for flights to and from abroad. In this case, Club Premier will reimburse the Club Premier Member for all Premier Points redeemed for their Club Premier Award Ticket, as well as any money paid for taxes. This reimbursement will be made to the Club Premier Account from which the redeemed Premier Points were taken, and to the Bank Card with which the corresponding taxes were paid. It is the responsibility of the Club Premier Member to inform Club Premier, at the time of requesting the cancellation, if their Bank Card has expired or if they want the reimbursement to be made to a different Bank Card than the one with which the corresponding taxes were paid. The service charge and issuance fee for the ticket will not be refundable, since it is not part of the flight fare.
SkyTeam® Award Tickets will be refundable, provided the trip has not started.
Any change of destination, route, area or passenger name implies the respective reimbursement of Premier Points and the possible issuance of a new booking. If the cancellation of one ticket and issuance of another are both performed during the same call to the call center or visit to the stores, the service charge will not apply.
The aforementioned fees only apply to Aeromexico Award Tickets. For Club Premier Award Tickets from other airlines, the fees established in the terms and conditions of the purchased fare will apply.
In the event of a discrepancy between the provisions of these terms and conditions and the cancellation policies of the airline operating the flight corresponding to the Award Ticket, the policies of the airline service provider shall prevail and apply
For tickets issued before September 14, 2022, in case of cancellation at the request of the Member, the rules of cancellation of the Prize Ticket will apply and any new redemption of the Prize Ticket will be subject to the values that are published at that time.
Open Award tickets due to the pandemic of SARS-COV-2 that causes the coronavirus disease COVID 19. The Prize Ticket will not be cancellable or refundable. For the issuance of the new Prize Ticket does not apply change of zone, cabin, passenger and season, however, a difference in taxes and Premier Points may be applied between the original and the new Prize Ticket, the excess difference must be covered at the time of the new issuance of the Prize Ticket. The issuance of the new Award Ticket will be subject to the availability of spaces on the desired flight. To learn more about the status of your open Prize Ticket, please contact the Club Premier Service Center (52 55) 1519 4040
Vouchers that were awarded by International Award Tickets affected by the SARS-COV-2 pandemic that causes the coronavirus disease COVID 19. The vouchers granted must be used for redemption of another Award Ticket in accordance with the validity and according to the terms and conditions of the voucher, shared with the Club Premier Members via email. The Club Premier Member acknowledges and accepts that the vouchers may only be used in accordance with the provisions of the terms and conditions sent with the voucher, releasing Club Premier from any liability. Likewise, the Member acknowledges and accepts that he must make the payment of the corresponding taxes and charges in the redemption of the Prize Ticket that he wishes to acquire.
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Cancellation of Dynamic-Fare Award Tickets
For cancellations of Dynamic-Fare Award Tickets, please contact the Club Premier Call Center (55 1519 4040).
The passenger may request the return of his Dynamic-Fare Award Ticket, without cancellation fee, in case he decides not to make the trip, as long as he communicates it to Club Premier within a period of 24 (twenty-four) hours counted from the time of redemption of the Dynamic-Fare Award Ticket. This cancellation will be applicable to flights purchased exclusively in Mexico, whether they are domestic or international operated by Aeromexico. In this case Club Premier will refund to club Premier Member, all Premier Points redeemed on their Dynamic-Fare Award Ticket, as well as money paid for fees and taxes. The refund will be made in the Club Premier Account from which the redeemed Premier Points came from and in the Bank Card with which the corresponding taxes and charges were paid. It is the responsibility of the Club Premier Member to inform Club Premier, at the time of requesting cancellation, if their Bank Card is expired or if they wish the refund to be made on a different Bank Card than the one with which the corresponding taxes and charges were paid. The foregoing will not apply to cancellation of Award Tickets of flights operated by airlines other than Aeromexico, as they are subject to the cancellation rules of the airline providing the service.
Once the aforementioned period has elapsed, Dynamic-Fare Award Tickets operated by Aeromexico cannot be subject to cancellation or reimbursement.
For more information, check the terms and conditions of fare families with Aeromexico at: https://www.aeromexico.com/es-mx/informacion-de-vuelos/familias-tarifarias
For more information, check the terms and conditions of fare families with Delta at:
https://es.delta.com/en_US/traveling-with-us/onboard-experience/
For more information, check the terms and conditions of fare families with KLM at:
https://www.klm.com/travel/mx_es/plan_and_book/ticket_information/ticket_options/index.htm
For more information, check the terms and conditions of fare families with Air France at:
https://www.airfrance.com.mx/MX/es/local/transverse/footer/edito_cgv.htm
Validity
The validity of these Terms and Conditions is indefinite.
Restrictions on Club Premier Award Tickets
General conditions of service charges and fees for changes and cancellations
The fees and any amounts expressed in dollars will be calculated in national currency, applying the current exchange rate on the date of payment of the booking.
TICKETS PAID WITH MONEY
“Ticket Paid with Money”: means a ticket for a flight operated by the airline called Aeromexico (“Aeromexico”) purchased with money by the Club Premier Member, using the participating bank cards as a method of payment in accordance with these terms and conditions. By purchasing any Ticket Paid with Money, you acknowledge and accept these "Terms and Conditions for Tickets Paid with Money".
How to purchase a Ticket Paid with Money. To acquire it, the Club Premier Member must:
Service Charges for Tickets Paid with Money
For bookings made through the Club Premier Call Center, the charges for issuing Tickets Paid with Money will be defined by the following table. These charges must be covered in a single payment through the participating bank cards:
Service Charge Call Center international routes | $210 MXN (two hundred and ten pesos 00/100 Mexican Currency) |
Service Charge Call Center domestic routes 1 passenger | $301 MXN (three hundred and one peso 00/100 Mexican Currency) |
Service Charge Call Center domestic routes 2 passengers | $500 MXN (five hundred pesos 00/100 Mexican Currency) |
Service Charge Call Center domestic routes 3 passengers | $600 MXN (six hundred pesos 00/100 Mexican Currency) |
Service Charge Call Center domestic routes 4 passengers | $801 MXN (eight hundred and one peso 00/100 Mexican Currency) |
Service Charge Call Center domestic routes 5 passengers | $1,000 MXN (one thousand pesos 00/100 Mexican Currency) |
Service Charge Call Center domestic routes 6 to 9 passengers | $1,100 MXN (one thousand one hundred pesos 00/100 Mexican Currency) |
Currency in which the prices for Tickets Paid with Money are expressed
All amounts that appear at https://vuelaconpuntos.clubpremier.com/ are expressed in Mexican Pesos (MXN) except when otherwise indicated. The denomination appears clearly expressed in each product or service.
Baggage and Seats for Tickets Paid with Money
Both baggage and seat assignment policies for Tickets Paid with Money are subject to the rules of the corresponding fare family, which you can check on the Aeromexico website (www.aeromexico.com or at https://www.aeromexico.com/es-mx/informacion-de-vuelos/familias-tarifarias).
Overbooked flights for Tickets Paid with Money
Club Premier is not responsible for the fact that the purchased flight has been oversold by Aeromexico and, in these cases, the passenger will adhere to any processes indicated by Aeromexico in accordance with their air carriage agreement or the provisions stated in www.aeromexico.com
Release of liability for Club Premier regarding Tickets Paid with Money
The additional terms and conditions of Aeromexico airline tickets will apply to the booking selected by the Club Premier Member. In particular, the Club Premier Member will be responsible for reading all the carriage terms and conditions issued by Aeromexico, which can be found on the aeromexico.com website, and by purchasing the Tickets Paid with Money, they express their acceptance of all the terms and conditions established by the airline. Airfare is only guaranteed after purchase is complete and tickets have been issued. Airlines and other travel providers may change their prices without notice. Club Premier reserves the right to cancel the booking if full payment is not received in a timely manner.
GENERAL CONDITIONS FOR CLUB PREMIER AWARD TICKETS AND TICKETS PAID WITH MONEY
Premier Points, as well as the redemption of Club Premier Award Tickets, will be subject to the rules, terms, conditions, exclusions and limitations of the Club Premier Program, which are available at www.clubpremier.com
Club Premier reserves the right to modify these terms and conditions at any time, without prior notice.
All Award Tickets, Dynamic-Fare Award Tickets and Tickets Paid with Money are subject to availability, and the fares and conditions established by Aeromexico or the airlines affiliated with Aeromexico (SkyTeam) will apply, since they are the providers of the airline service, and Club Premier only acts as a method of payment for the corresponding airline tickets.
Club Premier (PLM Premier, S.A.P.I. de C.V.) is exclusively responsible for the issuance of Club Premier Award Tickets, as well as Tickets Paid with Money, and not for the operation of said commercial flights, and therefore, the Club Premier Member accepts that any claim directly related to the operation of the flight must be reviewed by the corresponding provider. The operation of commercial flights is independent from Club Premier.
Additionally, the Club Premier Member accepts that Club Premier is not responsible in case of flight cancellations due to problems with the airline provider, weather causes or any other act of God or event of force majeure for which the airline decides to cancel their flight. Therefore, the Club Premier Member releases Club Premier from liability in these cases, since Club Premier is only responsible for operating as a method of payment and issuing the Club Premier Award Ticket and/or the Ticket Paid with Money, and the Club Premier Member accepts that any claim directly related to the operation of the flight must be reviewed by the corresponding airline provider and will be governed in accordance with the air carriage agreement entered into with the airline.
Similarly, the Club Premier Member agrees to have all the documentation (ID, airline ticket, valid passport, tourist cards, vaccination certificates, visas, among others) necessary and required by both the airline and the countries of destination, being their exclusive responsibility to comply with these requirements, as well as with any other government obligations imposed by said countries for their legal stay and/or transit within them, and they also accept that Club Premier is not responsible if the airline provider prevents them from boarding in the event that the Club Premier Member does not have the necessary, correct and required documents. In this case, the Club Premier Member releases Club Premier from all liability, since Club Premier is only responsible for operating as a method of payment and issuing the Club Premier Award Ticket and/or Ticket Paid with Money, and the Club Premier Member accepts that any claim directly related to the operation of the flight must be reviewed by the corresponding airline provider and will be governed in accordance with the air carriage agreement entered into with the airline.
The Club Premier Member is responsible for ensuring that they meet the entry requirements for foreigners, and that their travel documents, such as passports and visas (transit, business, tourist or any other type), are in order, and for complying with any other entry requirement for foreigners. Club Premier does not have any special knowledge regarding foreigner entry requirements or travel documents. We recommend that Club Premier Members review travel prohibitions, advisories, announcements and warnings issued by relevant governments before booking trips to international destinations.
Passport and Visa: this information should be checked with the relevant Embassy or Consulate. Requirements may change and you should verify the updated information prior to booking and departure. We assume no responsibility if you are denied entry to a flight or to any country because you do not carry your proper and correct passport, visa or any other travel document required by the airline, authority or country, including countries where you are only in transit. This includes any stopovers made by the plane, if you don't leave the plane or the airport.
Health: Recommended travel vaccinations may change and you should check with your doctor for current recommendations before you leave. It is the responsibility of the Club Premier Member to ensure that they meet all health requirements to enter the countries mentioned, get the recommended vaccinations, take the recommended medications, and follow medical advice related to their trip.
By offering bookings for travel products, particularly to international destinations, Club Premier does not represent or warrant that travel to such areas is recommended or risk-free, and is not responsible for any damages or losses that may result from traveling to such destinations.
Invoicing
Should you need the digital fiscal receipt of your purchase, you may obtain it at: https://webportal.edicomgroup.com/customers/clubPremier/consulta-ticket-cfdi-clubpremier.html, with your authorization number and your Member number. Your fiscal receipt will be available 2 (two) working days after payment. After that, you will have 8 (eight) calendar days to request your electronic invoice by providing federal taxpayer ID, fiscal address and e-mail.
You may only invoice the portion paid with cash in the Cash+Points modality, since Premier Points do not have a monetary value.
Fraud
Club Premier reserves the right to take any action it deems appropriate should it detect frauds, fraudulent conducts or wrongdoing by Members with Club Premier Accounts.
PLM Premier, S.A.P.I. de C.V. reserves the right to suspend any Club Premier Member temporarily or to terminate them definitively from the Program for failure to comply with Club Premier’s Terms and Conditions or in order to protect its interests, notifying the Club Premier Member in writing 24 (twenty-four) hours in advance. Temporary suspension shall result in the Club Premier Account being disabled during its term, which means the Club Premier Member shall be unable to: credit Points to their Club Premier Account, and Redeem or Exchange Points credited to their Club Premier Account; as well as the suspension of all Benefits granted to Club Premier Members. Definitive termination shall result in the definitive cancellation of the Club Premier Account, of any Points accredited to it and of all Benefits granted to Club Premier Members.
Personal Data
All processing of personal data carried out by Club Premier, as well as the exercise of ARCO Rights by the Members, will be carried out in accordance with the Law and Regulations applicable in the United Mexican States, as well as subject to the provisions of Club Premier’s Privacy Notice, which you accepted prior to your registration in Club Premier (to check the Privacy Notice please go to www.clubpremier.com)
Money laundering
In accordance with the Federal Act for the Prevention and Identification of Transactions with Illegal Proceeds, and as a result of certain activities by Members deemed vulnerable activities by the Act, Club Premier shall share your Personal Data with the relevant authorities.
Jurisdiction
These Terms and Conditions, in connection with their interpretation or compliance, shall be governed by the Law and jurisdiction of the competent Courts in Mexico City, waiving any other jurisdiction that may correspond to them by reason of subject-matter or present or future address.
Should you have any questions or need clarification on these terms and conditions, please call (52 55) 1519 4040 or write an e-mail to: [email protected].
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